Shipping & Delivery Information

At Novuin.com, we are dedicated to providing you with a fast, reliable, and transparent shipping experience for your vaping product orders within the European Union.

🚚 Fast & Reliable EU Delivery | 3-7 Business Days

Experience swift delivery thanks to our strategically located EU-Based Warehousing for Instant Dispatch. All orders ship directly from our warehouses within the EU, which eliminates cross-border customs delays and ensures your products reach you as quickly as possible.

🌍 Covered Countries within the EU

We proudly serve customers in 23 EU member states. Our delivery network includes, but is not limited to:

  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Poland
  • And many more EU countries.

Please note: We currently do not ship to Hungary, Denmark, Cyprus, and Malta due to specific local regulations or logistical constraints.

⏰ Estimated Delivery Timeline & Dispatch

We strive to get your order to you promptly:

  • Germany: Expect delivery within 3-5 business days.
  • Other EU Destinations (excluding Germany): Expect delivery within 5-7 business days.
  • Same-Day Dispatch: Orders placed before 16:00 CET (Central European Time) on weekdays (Monday to Friday) are typically dispatched on the same day.
  • Trackable Shipments: All orders are shipped via DHL Express Standard, and a tracking number will be provided once your order is dispatched.

💶 All-Inclusive Pricing – No Hidden Costs!

We believe in transparent pricing for our EU customers:

  • EU shipping costs are already included in the product prices you see on our website.
  • There are no hidden fees or surprise VAT/customs charges upon delivery within the EU countries we serve.
  • Enjoy a seamless checkout process in EUR with full tax compliance handled by us.

📦 Real-Time Tracking for Your Peace of Mind

Stay informed about your order’s journey. You will receive your DHL tracking link via email and/or SMS as soon as your package is dispatched.

You can track your DHL package directly here: Track Your DHL Package

🔍 Frequently Asked Questions (FAQs)

Q: Do you ship outside the EU?

A: Currently, we only deliver within the specified EU member states. This is to ensure compliance with varying international vaping product regulations.

Q: Do you process orders on weekends or public holidays?

A: Our warehouse operates on EU business days (Monday to Friday, excluding public holidays). Orders placed during weekends or public holidays will be processed on the next working day.

Q: What if my package is lost or damaged during transit?

A: All our shipments include basic logistics insurance. In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team immediately at [email protected], and we will assist you.

Need Help or Have Questions?

If you have any further questions regarding your shipment or our delivery process, please don’t hesitate to reach out to our dedicated logistics team:

  • Email: [email protected]
  • Operating Hours: 9:00 – 18:00 CET (Central European Time), Monday to Friday.

By placing an order with Novuin.com, you confirm that you are 21 years of age or older, in compliance with the EU Tobacco Products Directive (TPD) 2014/40/EU and your local age restrictions for purchasing vaping products.