1. What is your main product line?
We specialize in the research, development, production, and sales of e-cigarettes, disposable vapes, cartridges, and vape kits.

2. Are you a manufacturer?
Yes, we operate our own manufacturing facility and offer end-to-end services, including component verification, procurement, production, warehousing, and logistics.

3. Can I place a sample order?
Yes, you can contact our customer service team or reach out via our online email address and leave your contact information. If you’re satisfied after testing, please consider leaving a positive review!

4. Do you have a minimum order quantity (MOQ)?
Yes, we have an MOQ requirement. Since we have overseas warehouses in the EU, most products require a minimum order of 10 units or one smallest packaging unit to accommodate local shipping costs.

5. How to pay?
Due to varying regional regulations on e-cigarettes, we accept XT transfers.

6. How is delivery handled?
Products ordered from our website are shipped via local courier services and typically arrive within 3–7 business days. For more details, please refer to our “Shipping & Delivery” page.

7. Do you offer a warranty for disposable vapes?
Yes, we provide a 6-month quality guarantee for all products sold on our website.

8. How can I access after-sales service?
You can contact our after-sales service hotline or send an email to our service mailbox. A dedicated representative will assist you within 24 hours of receiving your request.

9. Can I receive a free sample?
Yes, free samples are available. Stay updated with our latest news—we often offer free samples when new products are launched!

10. How does your factory ensure quality control?
Our company follows a comprehensive ISO quality assurance system. Quality control is implemented at every stage, from design and R&D to incoming material inspections, manufacturing checks, and pre-shipment inspections. Our strict quality system ensures that every product delivered to customers meets quality standards.